Sunday, January 29, 2012

This is the update of my previous Verizon FiOS problem report published here:

Facebook Verizon account responded on my FiOS problem!

I have provided to Verizon support a few tracert and ping reports showing some time-outs, but looks like it  does not indicate any real problem. Also they recommended me to do the re-set of my router to the manufacturer default and I did it. Nothing changed.

They also did some re-set from their side: "we break the lease that your router is holding and reboot your network terminal to get you a new address on our network" - did not help.

I and my son ran the same test using our laptops from two other houses in our area and results showed the excelent and fast big files uploading and sending via e-mail. See detailed report in my prof. blog : 

(BTW I ran ping report also and saw the same sporadic time-outs, so it's not a problem.)

Now I am sure there is no problem with my laptop and the FiOS in our neighborhood is OK. 
The problem is around my house. I am sending this report to Verizon support. Also I plan to call them tomorrow. We will see how they help me. 
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Igor Trubin began his engineering career in 1979 as an IBM/370 systems engineer. He earned a Ph.D. in Robotics from St. Petersburg Technical University in 1986 and spent 12 years there as a professor teaching CAD/CAM and Robotics. He has published and presented more than 60 technical papers and conference presentations in robotics, artificial intelligence, IT performance, capacity management, anomaly detection, and FinOps. After moving to the U.S. in 1999, Igor worked at Capital One, IBM, and SunTrust Bank in senior engineering, architecture, and management roles. His 2002 CMG paper on exception detection received a Best Paper Award. He later developed Perfomalist.com, based on his original methods for anomaly, change-point, and trend detection, and created the online course “Performance Anomaly Detection.” At Capital One, he led development of cloud capacity-management and FinOps solutions, including the award-winning OptiCloud application. He has served on the CMG Board of Directors since 2015. Now semi-retired, Igor focuses on research, writing, and consulting. His current work expands his concept of the “Area of Normal Functioning” (ANF) from technical systems to human, orga