Thursday, January 26, 2012

Facebook Verizon account responded on my FiOS problem!


Facebook Verizon account responded and ask me to fill out some for at http://www22.verizon.com/
Here is what I put there:

I am experiencing the following problem with my FiOS: cannot upload files >2-3 MB. 
Specifically:


- I cannot send attached file via e-mail if file is bigger than 3 Mb using my  verizon.net e-mailbox. I have showed that to tech support person using "showme" feature. (mailer return general network error (sudden disconnection or inactivity and so on)


- I cannot upload any videos on Facebook, the uploader works fast for 1st mb than  freezes trying reduce transfer speed endlessly. I plan to record that and post on my blog...
- and have huge delay of uploading any videos on YouTube. Some files I can upload 
10Mg - several hours because Chrome  can recover network errors and lost connection. Old browser (e.g. Safari, just report general network error)


I have ticket opened with Verizon VADQ08Z(2?)33S, but they cannot figure out what's wrong. I have this problem about 2 (!) years.


So far they suggested replacing router. I did. 2nd time for the last 2 years. The problem is still there....


Any my call to Verizon I have to show speed-test which is OK as it uses small files, router resetting/rebooting/reconnecting, Optimization from some Verizon site. Traceroutes were not suggested to do so far. I can do that if that helps, just tell me.


Testing with that... also I locked my account and cannot reset that as the way Verizon website does that does not work send my on some circle...


Home-agent I installed crashes often - no help what so ever.... 


 Is that a time to switch to Comcast?


HELP!


When I submitted that I got message "cannot process..."

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He started in 1979 as IBM/370 system engineer. In 1986 he got his PhD. in Robotics at St. Petersburg Technical University (Russia) and then worked as a professor teaching CAD/CAM, Robotics for 12 years. He published 30+ papers and made several presentations for conferences related to the Robotics and Artificial Intelligent fields. In 1999 he moved to the US, worked at Capital One bank as a Capacity Planner. His first CMG.org paper was written and presented in 2001. The next one, "Exception Detection System Based on MASF Technique," won a Best Paper award at CMG'02 and was presented at UKCMG'03 in Oxford, England. He made other tech. presentations at IBM z/Series Expo, SPEC.org, Southern and Central Europe CMG and ran several workshops covering his original method of Anomaly and Change Point Detection (Perfomalist.com). Author of “Performance Anomaly Detection” class (at CMG.com). Worked 2 years as the Capacity team lead for IBM, worked for SunTrust Bank for 3 years and then at IBM for 3 years as Sr. IT Architect. Now he works for Capital One bank as IT Manager at the Cloud Engineering and since 2015 he is a member of CMG.org Board of Directors. Runs UT channel iTrubin