Thursday, January 26, 2012

FiOS upload problem: my personal battle with Verizon

I am experiencing problem with my FiOS, cannot upload files >2-3 MB. For instance, I cannot upload any videos on Facebook and have huge delay of uploading any videos on YouTube. I cannot send attached file via e-mail if file is bigger than 3 Mb...

I have ticket opened with Verizon, but they cannot figure out what's wrong. I have this problem about 2 (!) years. Is that a time to switch to Comcast?

I will be updating the status of the issue here.

So far they suggested replacing router. I did. 2nd time for the last 2 years. The problem is still there....



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Igor Trubin began his engineering career in 1979 as an IBM/370 systems engineer. He earned a Ph.D. in Robotics from St. Petersburg Technical University in 1986 and spent 12 years there as a professor teaching CAD/CAM and Robotics. He has published and presented more than 60 technical papers and conference presentations in robotics, artificial intelligence, IT performance, capacity management, anomaly detection, and FinOps. After moving to the U.S. in 1999, Igor worked at Capital One, IBM, and SunTrust Bank in senior engineering, architecture, and management roles. His 2002 CMG paper on exception detection received a Best Paper Award. He later developed Perfomalist.com, based on his original methods for anomaly, change-point, and trend detection, and created the online course “Performance Anomaly Detection.” At Capital One, he led development of cloud capacity-management and FinOps solutions, including the award-winning OptiCloud application. He has served on the CMG Board of Directors since 2015. Now semi-retired, Igor focuses on research, writing, and consulting. His current work expands his concept of the “Area of Normal Functioning” (ANF) from technical systems to human, orga