Facebook Verizon account responded on my FiOS problem!

This is the update of my previous Verizon FiOS problem report published here:

Facebook Verizon account responded on my FiOS problem!

I have provided to Verizon support a few tracert and ping reports showing some time-outs, but looks like it  does not indicate any real problem. Also they recommended me to do the re-set of my router to the manufacturer default and I did it. Nothing changed.

They also did some re-set from their side: "we break the lease that your router is holding and reboot your network terminal to get you a new address on our network" - did not help.

I and my son ran the same test using our laptops from two other houses in our area and results showed the excelent and fast big files uploading and sending via e-mail. See detailed report in my prof. blog : 

Bad and Good FiOS Upload Comparison

(BTW I ran ping report also and saw the same sporadic time-outs, so it's not a problem.)

Now I am sure there is no problem with my laptop and the FiOS in our neighborhood is OK. 

The problem is around my house. I am sending this report to Verizon support. Also I plan to call them tomorrow. We will see how they help me.