Another technician came to my house (in an hour or so after 1st visit) with the box of screwdrivers and with his own laptop.
He asked me to recreated the error on his laptop. That was a slowest Vista box I have ever used... and I had to search for a large enough file to attach. Found some "Verizon.bmp" 3 Mb file. And (Oh MIRACLE!) I was able to attached that file to e-mail. During my test the technician was on a call with other Verizon women which told him - oh that is not a FiOS problem.... I repeated the test with lager file that I have zipped to be sure it is not compressible like bitmap files as network can compress that itself to make that file smaller , and that test as well as another one showed the problem clearly; and Visualware test showed the same bad pattern of uploading process with large random pauses. But the Verizon women has already dropped the call. (In Russian we call that bad luck situation as "Visit Effect"...)
Anyway, technician admitted that the problem is still there and promised me to escalate that to "Programmers" .
He has left me the direct telephone of his manger so I do not have to go through the painful general customer support call again.
To be continued... Ironically
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About Me
- Igor Trubin
- Igor Trubin began his engineering career in 1979 as an IBM/370 systems engineer. He earned a Ph.D. in Robotics from St. Petersburg Technical University in 1986 and spent 12 years there as a professor teaching CAD/CAM and Robotics. He has published and presented more than 60 technical papers and conference presentations in robotics, artificial intelligence, IT performance, capacity management, anomaly detection, and FinOps. After moving to the U.S. in 1999, Igor worked at Capital One, IBM, and SunTrust Bank in senior engineering, architecture, and management roles. His 2002 CMG paper on exception detection received a Best Paper Award. He later developed Perfomalist.com, based on his original methods for anomaly, change-point, and trend detection, and created the online course “Performance Anomaly Detection.” At Capital One, he led development of cloud capacity-management and FinOps solutions, including the award-winning OptiCloud application. He has served on the CMG Board of Directors since 2015. Now semi-retired, Igor focuses on research, writing, and consulting. His current work expands his concept of the “Area of Normal Functioning” (ANF) from technical systems to human, orga
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