FiOS issue update 3

The Verizon  technician came, replaced outdoor box (modem?), reset everything including IP change of my router. Then we did my 2 mb e-mail attachment test together and THE PROBLEM IS STILL THERE! He admitted that and also made the speed test himself using :  http://www.connectionanalyzer.com/home.php - 
and here is what he have seen:

He left promising to escalate that issue to another Verizon office (some in NYC) and calling me back....