Another technician came to my house (in an hour or so after 1st visit) with the box of screwdrivers and with his own laptop.
He asked me to recreated the error on his laptop. That was a slowest Vista box I have ever used... and I had to search for a large enough file to attach. Found some "Verizon.bmp" 3 Mb file. And (Oh MIRACLE!) I was able to attached that file to e-mail. During my test the technician was on a call with other Verizon women which told him - oh that is not a FiOS problem.... I repeated the test with lager file that I have zipped to be sure it is not compressible like bitmap files as network can compress that itself to make that file smaller , and that test as well as another one showed the problem clearly; and Visualware test showed the same bad pattern of uploading process with large random pauses. But the Verizon women has already dropped the call. (In Russian we call that bad luck situation as "Visit Effect"...)
Anyway, technician admitted that the problem is still there and promised me to escalate that to "Programmers" .
He has left me the direct telephone of his manger so I do not have to go through the painful general customer support call again.
To be continued... Ironically
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About Me
- Igor Trubin
- He started in 1979 as IBM/370 system engineer. In 1986 he got his PhD. in Robotics at St. Petersburg Technical University (Russia) and then worked as a professor teaching CAD/CAM, Robotics for 12 years. He published 30+ papers and made several presentations for conferences related to the Robotics and Artificial Intelligent fields. In 1999 he moved to the US, worked at Capital One bank as a Capacity Planner. His first CMG.org paper was written and presented in 2001. The next one, "Exception Detection System Based on MASF Technique," won a Best Paper award at CMG'02 and was presented at UKCMG'03 in Oxford, England. He made other tech. presentations at IBM z/Series Expo, SPEC.org, Southern and Central Europe CMG and ran several workshops covering his original method of Anomaly and Change Point Detection (Perfomalist.com). Author of “Performance Anomaly Detection” class (at CMG.com). Worked 2 years as the Capacity team lead for IBM, worked for SunTrust Bank for 3 years and then at IBM for 3 years as Sr. IT Architect. Now he works for Capital One bank as IT Manager at the Cloud Engineering and since 2015 he is a member of CMG.org Board of Directors. Runs UT channel iTrubin
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