Sunday, January 29, 2012

This is the update of my previous Verizon FiOS problem report published here:

Facebook Verizon account responded on my FiOS problem!

I have provided to Verizon support a few tracert and ping reports showing some time-outs, but looks like it  does not indicate any real problem. Also they recommended me to do the re-set of my router to the manufacturer default and I did it. Nothing changed.

They also did some re-set from their side: "we break the lease that your router is holding and reboot your network terminal to get you a new address on our network" - did not help.

I and my son ran the same test using our laptops from two other houses in our area and results showed the excelent and fast big files uploading and sending via e-mail. See detailed report in my prof. blog : 

(BTW I ran ping report also and saw the same sporadic time-outs, so it's not a problem.)

Now I am sure there is no problem with my laptop and the FiOS in our neighborhood is OK. 
The problem is around my house. I am sending this report to Verizon support. Also I plan to call them tomorrow. We will see how they help me. 
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He started in 1979 as IBM/370 system engineer. In 1986 he got his PhD. in Robotics at St. Petersburg Technical University (Russia) and then worked as a professor teaching CAD/CAM, Robotics for 12 years. He published 30+ papers and made several presentations for conferences related to the Robotics and Artificial Intelligent fields. In 1999 he moved to the US, worked at Capital One bank as a Capacity Planner. His first CMG.org paper was written and presented in 2001. The next one, "Exception Detection System Based on MASF Technique," won a Best Paper award at CMG'02 and was presented at UKCMG'03 in Oxford, England. He made other tech. presentations at IBM z/Series Expo, SPEC.org, Southern and Central Europe CMG and ran several workshops covering his original method of Anomaly and Change Point Detection (Perfomalist.com). Author of “Performance Anomaly Detection” class (at CMG.com). Worked 2 years as the Capacity team lead for IBM, worked for SunTrust Bank for 3 years and then at IBM for 3 years as Sr. IT Architect. Now he works for Capital One bank as IT Manager at the Cloud Engineering and since 2015 he is a member of CMG.org Board of Directors. Runs UT channel iTrubin