Sunday, January 29, 2012

This is the update of my previous Verizon FiOS problem report published here:

Facebook Verizon account responded on my FiOS problem!

I have provided to Verizon support a few tracert and ping reports showing some time-outs, but looks like it  does not indicate any real problem. Also they recommended me to do the re-set of my router to the manufacturer default and I did it. Nothing changed.

They also did some re-set from their side: "we break the lease that your router is holding and reboot your network terminal to get you a new address on our network" - did not help.

I and my son ran the same test using our laptops from two other houses in our area and results showed the excelent and fast big files uploading and sending via e-mail. See detailed report in my prof. blog : 

(BTW I ran ping report also and saw the same sporadic time-outs, so it's not a problem.)

Now I am sure there is no problem with my laptop and the FiOS in our neighborhood is OK
The problem is around my house. I am sending this report to Verizon support. Also I plan to call them tomorrow. We will see how they help me. 

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I started my career in 1979 as an IBM/370 system engineer. In 1986 I got my PhD. in Robotics at St. Petersburg Technical University (Russia) and then worked as a professor teaching there CAD/CAM, Robotics and Computer Science for about 12 years. I published 30 papers and made several presentations for international conferences related to the Robotics, Artificial Intelligent and Computer fields. In 1999 I moved to the US and worked at Capital One bank in Richmond as a Capacity Planner. My first CMG paper was written and presented in 2001. The next one, "Global and Application Level Exception Detection System Based on MASF Technique," won a Best Paper award at CMG 2002 and was presented again at UKCMG 2003 in Oxford, England. My CMG 2004 paper about applying MASF technique to mainframe performance data was republished in the IBM z/Series Expo. I also presented my papers in Central Europe CMG conference and in numerous US regional meetings. I continue to enhance my exception detection methodologies. After working more than 2 years as the Capacity Management team lead for IBM, I had worked for SunTrust Bank for 3 years and then got back to IBM holding for 2+ years  Sr. IT Architect position. Currently I work for Capital One bank as IT Manager for IT Capacity Management group. In 2015 I have been elected to the CMG ( board of directors,

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