Monday, January 30, 2012

FiOS Issue Update

1. I have increased my FiOS speed up-to 25/25. Issue is still there...
2. The FaceBook VZagent responded to my update I publish on Facebook, but that was a different person and I had to explain the issue again. He tried something, gave my couple simple advises like to test using only one computer attached to router.... No real help... Thanks for trying....

2. I have called again to Verizon support; they transfered me 3 times and finally dropped the call. Never call back.

3. I called  again and reached the person who spent some time with me. After repeating all my explanation to him again I showed him one single issue - I CANNOT SEND 2 MB FILE AS ATTACHMENT VIA  E-MAIL. He asked me to repeat that using Verizon.net web based e-mail system and I did. See error message below:


This webpage is not available

The connection to netmail.verizon.com was interrupted.

Here are some suggestions:

  • Reload this webpage later.
  • Check your Internet connection. Restart any router, modem, or other network devices you may be using.
  • Add Google Chrome as a permitted program in your firewall's or antivirus software's settings. If it is already a permitted program, try deleting it from the list of permitted programs and adding it again.
  • If you use a proxy server, check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server, adjust your proxy settings: Go to the wrench menu >Options > Under the Hood > Change proxy settings... > LAN Settings and deselect the "Use a proxy server for your LAN" checkbox.
Error 101 (net::ERR_CONNECTION_RESET): The connection was reset.

5. Then he asked me to repeat the test using other browsers, other smaller files (1 Mb), then he repeated that himself several times taking over my laptop remotely. Still the same error. He asked someone to help and finally looked satisfied with evidences of not trivial problem and told me that in 24-48 hours I will be called with some solution.

BTW I asked to send me somebody locally to test FiOS network from my house - he ignored.
I asked his name - he ignored.

At least I got the ticket #VADQ0948KK

I will have to wait up-to 48 hours and then will update the status here.

Forgot to tell that Agent during my call asked me to make the same test using not Chrome, but IE. I did and he saw it failed too.

See the history of the issue in my previous postings.

2 comments:

Martin Erb said...

Igor, this smells like a duplex mismatch. - Martin

Unknown said...

Verizon has email server issues which prevent customers from receiving their email at their provisioned line speed such as a Fios 15/5 speed, emails trickle in at speeds of 400 kbps at some times and other times maybe as much as 4 mbps. This is about 2/3's slower than expected plus, this occurs when using webmail or email software such as outlook and windows live mail. This problem began in Sept 2012 at the time of Verizon's email server outage that lasted for one full day. Ever since, it's never been the same.

I have been in constant contact with Verizon's 800-567-6789 help desk with no satisfaction results for 3 months now. The OSC dept is telling the 800 people to tell us customers, "Verizon's email servers are not going to supply the same bandwidth" as your Fiber connection. That's purely a wrong statement since email has always been in sync with line speeds since my association with Verizon as an ISP from the 1990's.

With hopes you see this posting, or your subordinates, please have the correct minded tech's correct the problem. gmail and hotmail are all free services yet they provide email downloads at full line speeds. This isn't right, at all.

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I started my career in 1979 as an IBM/370 system engineer. In 1986 I got my PhD. in Robotics at St. Petersburg Technical University (Russia) and then worked as a professor teaching there CAD/CAM, Robotics and Computer Science for about 12 years. I published 30 papers and made several presentations for international conferences related to the Robotics, Artificial Intelligent and Computer fields. In 1999 I moved to the US and worked at Capital One bank in Richmond as a Capacity Planner. My first CMG paper was written and presented in 2001. The next one, "Global and Application Level Exception Detection System Based on MASF Technique," won a Best Paper award at CMG 2002 and was presented again at UKCMG 2003 in Oxford, England. My CMG 2004 paper about applying MASF technique to mainframe performance data was republished in the IBM z/Series Expo. I also presented my papers in Central Europe CMG conference and in numerous US regional meetings. I continue to enhance my exception detection methodologies. After working more than 2 years as the Capacity Management team lead for IBM, I had worked for SunTrust Bank for 3 years and then got back to IBM holding for 2+ years  Sr. IT Architect position. Currently I work for Capital One bank as IT Manager for IT Capacity Management group. In 2015 I have been elected to the CMG (http://www.cmg.org) board of directors,

The views expressed here are my own and do not necessarily reflect the views of my employer.